A brainchild of LOLC Technologies, OASYS^ is an architectural masterpiece; an all-inclusive help desk system, built with state of the art integration technology. OASYS^ integrates an array of functional departments into one cohesive platform, enabling users to log, track and resolve issues in a variety of domains, using system parameters. The system also offers users flexibility of choosing between On-site and Cloud Based deployment based on the needs of the organisation. OASYS^ is currently utilized by over 4500 corporate users, with over 2000 issues and resolved every month.
Why choose OASYS^?
OASYS^ strictly upholds the service standards and monitoring mechanisms set up by ISO 20000/IEC 20000 : 2011 and has also been audited by ISO 20000 consultants.
All functional aspects of the OASYS^ system have been perfected over time. LOLC Technologies has had over a decade to enhance this system and ensure it integrates itself perfectly across organisational platforms.
Practical issues in implementation and use have been resolved and carefully moulded with a host of value added features that augment its functionality. The system works to streamline manual organisational processes, heighten efficiency and increase transparency in resolving issues.
- Efficient collaboration
- Limitless accessibility
- Performance and service indicators
- Business beyond IT
- Increased productivity
- Incident management
- Tracking and categorisation (Ticket / Request management)
- Self service
- Dynamic Report Builder
- Customer satisfaction surveys
- Dynamic Form Manager
- Asset management
Benefits for your company
- Users resolve operational issues conveniently and efficiently
- Performance is measured against Service Level Agreements (SLA) to ensure quality
- Identifies root causes to eliminate through data analysis
- Streamlines/ Integrates people, processes and technology with ISO standards
- Enhances productivity
- Helps manage a range of functional operations: Administrative, HR, Finance and IT
- Reduces support call duration and volumes
- Increases availability of business-critical systems by accelerating problem resolution
- Enhances the user experience through self service activities
- Increases transparency through visibility of the data/process flow
- Enhances business satisfaction with service quality
- Promotes harmonious collaboration between departments, end-users and senior management